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FAQ's

CUSTOMER ACCOUNTS

How to create my account?

In order to create your Bramble online store account, you should enter your e-mail address that will be your login id. Also enter any other information requested in the relevant fields.

How to make changes to the account, if necessary?

Just click on “Your account” & type your login id and password. You will be connected right away. You can view and change the details as required.

What if I forgot my password?

Click on the link ‘forgotten password’, provide the e-mail id that you used to create the account. Immediately, you will receive the password.

How do you use my personal information?

Information you provide us to process the order is used only in the context of business relationship. The information is not shared with any third party or sold on. According to applicable law, you hold the right to access & amend your personal information. Moreover, your banking information is used only in the context of payment through our secure payment partner.


ORDERS

How to make an order through the Bramble online store?

To place an order on Bramble online store, search our website by viewing the available products in different categories. Choose the items you want to purchase by clicking on the link 'Add to cart'. After you have selected the products, check the content by clicking the cart icon and continue by clicking on ‘checkout’ button.

How long does it take for an order to be processed?

Your orders will be dispatched from our place within 48 hours. We will update you via e-mail when your package gets shipped.

How to find the status of my order?

You will be sent a confirmation e-mail after your order is confirmed. This e-mail comprises of an order summary along with a link that you can click on in order to access your account & track the status of the order.

What to do if any product is damaged or if I have not received the product that I ordered?

Contact the Bramble online store customer services.


PAYMENT

What payment methods do you accept?

You can use several payment cards on Bramble online store including Credit card, Visa, and Mastercard. Payments are completely secured.


DELIVERY

Tell me about Delivery prices

The delivery charges vary according to the country. For all orders placed within the UAE, there aren’t any delivery charges. For orders placed from other countries, delivery charges apply. You can see the delivery charge in the product description itself.

How long does delivery & dispatch take?

Dispatch time at Bramble is a maximum of 48 working hours (Monday to Friday). Delivery time depends largely on the delivery type & the country selected.


RETURNS AND REFUNDS

What do I do if I do not receive my order?

If you haven't received your package even after 14 days of placing your order & no notification has been left, contact our customer services.

Do I have an option to return a product?

No, we don’t accept product returns at Bramble online store. On the other hand, if a wrong product is sent or the item is faulty, kindly contact our customer services by phone or email.


CUSTOMER SERVICES

How to contact Customer Services for Bramble online store?

For any problems, feel free to contact our customer service – visit our website's contact section.